Refund policy

Our 30-day satisfaction guarantee

If you are not satisfied with your first order from Progurt, contact us within 30 days after delivery for a full refund of the purchase price.

What “first order” means

“First order” means your earliest order placed directly with Progurt. It does not reset for each product. If that order contains several products or a bundle, the products in that first order are treated as the first order for this guarantee.

If your first order starts a subscription, the first shipment is the first order; later recurring shipments are not new first orders. Cancelling future recurring charges is governed by our Subscription & Auto-Renewal Terms.

The guarantee may be claimed once per customer or household. We apply any limit consistently and do not use it to restrict rights under the Australian Consumer Law.

How to request the guarantee

Email support@progurt.com.au within 30 days after delivery. Include your order number and enough information for us to locate the order. You may explain why you are dissatisfied, but the voluntary satisfaction guarantee does not require you to prove a defect.

Return process: we ask you to return the products from your first order, including any opened items, in their original packaging; we will email you return instructions and a return authorisation, and you pay the return postage. Treatment of original shipping charges: the guarantee refund is the product purchase price; any original shipping charge on the order is not included. These operational terms cannot limit a statutory right to recover delivery or return costs where the Australian Consumer Law provides one.

Refund payment

Once approved, the full purchase-price refund is issued to the original payment method unless another method is agreed or required by law. We process it promptly; the time for funds to appear can depend on the payment provider.

Damaged, defective or incorrect items

If an item is damaged, defective or incorrect, contact us as soon as reasonably possible. A photograph can help us investigate and resolve the issue, but a photograph is not a condition of a remedy. We will provide an appropriate replacement, refund or other remedy at no cost to you as required by the Australian Consumer Law, including any required return or delivery cost.

Your Australian Consumer Law rights

This guarantee is in addition to your rights under the Australian Consumer Law, which are not limited to 30 days. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not major.

Contact

Email support@progurt.com.au and include your order number.

Last updated: 16 July 2026