Shipping policy

Order processing

Our ordinary time to prepare an in-stock order for dispatch is 1–2 business days. Processing time is separate from carrier delivery time. Orders placed on weekends or public holidays begin processing on the next applicable business day.

Shipping charges and free shipping

Available services and charges are shown at checkout for the delivery address. Orders over A$200 qualify for free standard shipping under the following calculation and destination rules: the A$200 threshold is assessed against the order subtotal after discounts (GST inclusive) for each order at checkout; it applies to standard delivery to Australian and New Zealand addresses; and each recurring subscription order is assessed the same way at each renewal. An order that does not meet those rules is charged the amount shown before purchase.

Delivery estimates

A delivery estimate is the carrier transit period after dispatch, not the processing period. Any available estimate is shown at checkout or in the dispatch confirmation. Carrier schedules, public holidays, weather, customs and remote-area conditions can affect delivery, but handing a parcel to a carrier does not exclude any responsibility Progurt retains under law.

Delays

If we become unable to dispatch or deliver within a promised timeframe, we will notify you as soon as reasonably practicable, provide a revised estimate, and ask whether you agree to the delay where required. If you do not agree, or we cannot fulfil the order, you may cancel the affected undelivered order for a prompt refund. This does not limit any right or remedy under the Australian Consumer Law.

Tracking, lost parcels and damage

Where tracking is available, we send it after dispatch. If tracking shows an unexplained delay or delivery but you cannot locate the parcel, contact us so we can investigate with the carrier. We remain responsible for loss or damage to the extent required by law and will provide an appropriate replacement, refund or other remedy. A photograph of transit damage can help the investigation but is not an absolute condition of a remedy.

Address errors and delivery problems

Check the address before ordering and contact us promptly if it is wrong. If dispatch has not started, we will try to correct it. If the parcel has already left, we will work with the carrier where reasonably possible. Where a parcel is returned or requires re-delivery solely because the address you supplied was incorrect, we may require payment of the carrier’s recovery or re-delivery charge before re-sending, and we will tell you the amount first. We do not use this section to avoid responsibility for our own addressing or fulfilment error.

Domestic and international delivery

We deliver within Australia and only to the international destinations confirmed here: New Zealand. The checkout determines whether a destination is currently serviceable. International recipients may be responsible for destination-country duties, taxes or import requirements where the checkout or applicable law assigns them to the recipient.

Contact

For shipping help, email support@progurt.com.au and include your order number.

Last updated: 16 July 2026