Frequently Asked Questions

MEND stands for Mineralise, Establish, Nourish, Defend — our four-phase approach to gut restoration. Rather than jumping straight to probiotics, we prepare your gut terrain first (Mineralise), then reseed with human-origin strains (Establish), feed and fortify your microbiome (Nourish), and build a sustainable maintenance routine (Defend).

If you're new to Progurt, we recommend Gentle Reset for most people. It's a 16-day protocol covering Mineralise and Establish — the foundational MEND phases. If you have a sensitive system or prefer a measured approach, this is the best starting point. If you're ready for comprehensive restoration and want to make daily probiotic yogurt, consider Complete Protocol instead.

Three key differences: Potency (1 trillion CFU per sachet — that's 20x what most premium probiotics offer), Human origin (Human Probiotic Isolates indigenous to the human GI tract, not derived from soil, plants, or animals), and Protocol-first approach (we don't just sell probiotics — we teach a method for lasting restoration).

Generally yes, but space them out. Take probiotics on an empty stomach in the morning. Other supplements can be taken with meals. If you're on medication — especially antibiotics or immunosuppressants — consult your healthcare professional before starting.

Probiotic Sachets: Room temperature in a cool, dry place. No refrigeration needed.

Prebiotic, Immuno Protein, Enzymes: Room temperature, away from direct sunlight.

pH Sachets and Chloride: Room temperature, away from moisture.

Don't worry — consistency over time matters more than perfection. Your microbiome is building resilience gradually, not depending on a single day. Simply resume your routine the next day. Don't double up to "catch up."

Individual responses vary. Some people notice shifts in the first week (Mineralise phase). Others see more gradual improvement over 4-8 weeks. Those with significant gut disruption may need 12+ weeks. Track your symptoms and look for trends rather than dramatic overnight changes.

This is common and usually a sign that things are shifting. It typically settles within a few days, especially during Mineralise or when introducing Prebiotic. If uncomfortable: reduce doses temporarily, drink more water, and build up gradually. If symptoms persist beyond a week, consult a healthcare professional.

1. Pour 1 litre of full-cream UHT milk into the clean Incubator tub
2. Add one complete sachet and stir well
3. Close the lid and turn on the Incubator
4. Leave undisturbed for 14-24 hours
5. Refrigerate and consume within 2 weeks

We recommend full-cream UHT cow's milk for best results. The probiotics need lactose to ferment properly. Non-dairy alternatives may not produce consistent yogurt texture or probiotic activity.

No. Unlike single-strain commercial yogurts, Progurt's multi-strain formula becomes unbalanced over time as some strains grow faster than others. Always use a fresh sachet for each batch.

Yogurt texture varies based on fermentation time, milk fat content, and room temperature. Longer fermentation = thicker, tangier yogurt. If too runny after 24 hours, try extending to 26-28 hours. If too thick, reduce fermentation time.

During checkout, select the subscription option for any bundle. You'll save 10% and receive automatic deliveries at your chosen frequency (typically every 30 days). You can modify, pause, or cancel anytime — no commitment required.

Log into your account and go to "Manage Subscriptions." From there you can skip shipments, change delivery frequency, update payment methods, or cancel.

Yes, anytime. Log into your account, go to "Manage Subscriptions," and select pause or cancel. There are no cancellation fees, no hoops to jump through, and no questions asked.

Australian orders: Standard shipping typically arrives within 3-7 business days. Express shipping is available for faster delivery.

International orders: Delivery times vary by destination, typically 7-21 business days.

Yes, we ship to most countries. International shipping costs and delivery times vary by destination. Check the shipping calculator at checkout for your location.

Once your order ships, you'll receive an email with tracking information. You can also log into your account to view order status and tracking details.

Contact us immediately with photos of the damage. We'll arrange a replacement at no additional cost. Email support@progurt.com.au with your order number and images.